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Can I purchase Petrolog software?

Weatherford International does not offer Petrolog 10.7 or older versions as a commercial product. The existing Petrolog customers can purchase additional licences and/or licence upgrades. Please contact the support team directly. Limited technical support is provided for the existing customers free of charge. Petrolog 11 announcement will be done separately.

Are log processing and interpretation services available from CDP?

Crocker Data Processing does not provide processing and interpretation services any longer. Weatherford International offers a comprehensive range of petrophysical processing and interpretation, image analysis, geological and geophysical services world-wide.

Do you offer an Evaluation version of Petrolog?

Sorry. We are not offering evaluation licenses of Petrolog at this time.

Do you offer Petrolog training?

We are not offering external Petrolog training courses at this time.

Will there be new versions of Petrolog?

Yes! Petrolog 11 development is on-going, and its announcement is expected in 2012. Petrolog 11 is completely new and reworked version with many new capabilities and multiple improvements.

I am an existing customer. How do I get a new version of Petrolog?

Please contact the support team. An ftp access will be provided for downloading.

I am an existing customer, and my license is nearing its expiration date. How do I get the license extended?

Any customer which purchased the software and paid the maintenance fees as of July 2011 will receive an indefinite (100 years) Petrolog 10.7 license upgrade free of charge. Please contact the support team with your license details. Customers with outstanding unpaid invoices may not apply for license upgrades.

I need a feature that Petrolog does not provide. Can I request for new features/enhancements?

No, new features cannot be externally requested. However, we welcome any feedback about Weatherford software which will help us to improve our services.

I am having trouble installing Petrolog. What can I do?

For all the stand alone licenses, please install the software with the admin rights. Make sure bitlock is connected directly to the computer with no remote login.

I was given an ftp account. How do I upload/download files?

To login use the ftp address, username and password as provided in the confidential email from Crocker

The most common methods of accessing your account are from a web browser (eg Internet Explorer or Mozilla Firefox) or through an ftp client program (there are several different types available for purchase or freely downloadable from the Internet).

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For reliability it is recommend to use an ftp client program. The setup of the ftp client program differs slightly for each program. In most cases you just need to create a new profile and input your username, password and host address

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Your ftp account can also be accessed through a web browser. To access your account through a web browser simply type the following into your address bar.

ftp://[username provided]@[ftp address provided]

Example:

ftp://mysecretusername@crockerftp.petrolog.net

You will then be prompted to enter your password.

Note: Some browsers do not let you upload your files and only allow downloading of your files.

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If you are still having problems connecting to your ftp account it may be due to security settings on your computer/network. These include situations when you are behind a firewall or proxy. Please consult your system administrator or IT staff for assistance.